Workplace Incivility in the Banking Sector in Malaysia: A Descriptive Study

Abstract

Incivility has become an increasingly prevalent problem at the workplace. Unfortunately, there is a scarcity of research about workplace incivility in the Malaysian context. Thus, the purpose of this study is to examine the prevalence of workplace incivility in the banking sector in Malaysia. This study contributes significantly by investigating the overall level of workplace incivility from two perspectives, both instigated and experienced uncivil behaviours. The descriptive analysis on 208 participants from ten local and foreign banks in Kuala Lumpur and Penang showed that workplace incivility is a rather common phenomenon. Limitations and direction for future research are also discussed.